Privacy Policy & Terms & Conditions

This Privacy Policy and Terms of Conditions relate to how Sophie Thomas/www.sophiethomas.love controls data. We respect the privacy concerns of users so this document sets out to explain how we collect, use and control data.
For more information please contact: sophie@sophiethomas.love

Intention
A genuine intention to help people and to contribute to the world in a positive way. 

Ways We Collect Data:

Client Information
Those who become paying clients complete a personalised contract which details the agreement. The contract is signed by the client to agree and this is a separate and confidential activity.

Call Recordings
We may use audio recordings to document clarity calls/some meetings/coaching calls/training/programme modules and other reasonable/related communications. We notify the prospective client/client towards the beginning of the call that we do this. If they say they are not comfortable with being recorded we may terminate the call.

How We Manage Data:

Data You Have Provided
If you get in touch with regards to having a conversation about the services we provide you can do so by submitting the contact form on the ‘Work With Me’ page. This is a form provided by WordPress. Sophie respects the personal nature of the services she provides and the confidentiality of those she interacts with/works with therefore currently the data provided goes directly to Sophie and is only visible to Sophie however exceptions apply as detailed on this page. In addition, if you email Sophie directly then you have agreed to enter into a potential conversation and have your email address visible to the recipient.

Holding Data
Under ICO; we are able to keep data indefinitely. We do not guarantee a minimum or maximum amount of time your data is on record with us for.

Protecting Data
We take effort in protecting data including staff contracts, using professional services such as those listed here, and password systems. The general photos on the website (unless they include Sophie herself) are library images to protect client/associates confidentiality – we do not request to share images of the actual client.

Selling Data
We do not sell data to any third party.

Sharing Data
Data may be shared with:
– Team members who are under contract to only use data for reasonable business purposes (e.g. to serve clients as they have requested or to safeguard Sophie Thomas), and not to disclose data outside of the business
– Legal/police/other authorities where deemed appropriate
– Reasonable external sources to request guidance about how to proceed

The Basis We Process Information
Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is: Your consent. You are able to remove your consent at any time*. You can do this by contacting: sophie@sophiethomas.love We have 28 days to delete your data. We delete/dispose of your data by permanently removing it from pertaining systems. Exemptions include if there was police/legal assistance involved if the user has in any way harassed Sophie Thomas, her team or anyone/anything related to her personal or professional life.

Disclosing Data for Legal Purposes
*The Company may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the Company’s rights or property, other users of the Sites, or anyone else that could be harmed by such activities. For example, if there has been any communication/s from the public/user/prospective client/client that is/are deemed inappropriate, harassing, threatening or in any other regard unsolicited we may share personal data with reasonable authorities such as legal support, the police and any other reasonable authority or service provider.

Restrictions
We only work with adults. If you are under the age of 18 we request that you do not provide your details. This is to protect young people. Any data that is provided by someone we deem to be under the age of 18 will be deleted. We are not however responsible for monitoring this.

Cookies

A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g. a computer or smartphone) when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions. We collect cookies for the purpose of improving our service. We have an automatic pop-up on our website that informs users of this and they have the option to accept or not. This is a WordPress site and the cookie pop-up and management is provided by WordPress. 

Your Acceptance of These Terms: By using the website and related services, you accept the policies and restrictions set forth in this Privacy Policy and Terms and Conditions. If you do not agree to this policy, please do not use the website/our services. This Privacy Policy and Terms and Conditions may be revised from time to time by updating this posting. Our other pages and online programmes may be updated also with the intention of providing Clients with the best content. You are bound by any such revisions. You should therefore periodically visit this page to review the current Privacy Policy and Terms and Conditions to which you are bound. Sophie Thomas can not and does not make any guarantees about anyone’s ability to get results from her suggestions, advice or any other offering via this site, other websites, in real life or via any other medium. You alone are responsible and accountable for your decisions, actions and results in life, and by your use of this website or our services you agree not to attempt to hold us liable for your decisions, actions or results, at any time, under any circumstance. 

Security: Security for all personally identifiable information is extremely important to us. Unfortunately, no data transmission over the internet/phone can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit via the internet/phone or any other medium. By transmitting any such information to us in any way, you accept that you do so at your own risk.

Historically Data was Captured by the following:
(Please note: Some links still remain so although users are no longer directed to the previous contact method, if they use them now the following still applies).
Clarity Call Application Forms
We offered a complimentary call for those who were genuinely interested in our services and were the right fit for the programme – users may apply for the call but a call is not guaranteed, especially if they did not meet the criteria (for example, their challenge must be aligned with the solutions we aim to provide and they are financially secure enough to invest in the solutions offered. Alternative resources or solutions may be offered to those who do not align with the main programme). Historically this was booked by the prospective client via www.sophiethomas.love/apply Whilst it is linked to our domain (www.sophiethomas.love) the form is provided by a third party scheduling service (ScheduleOnce). In addition the prospective client was requested to fill out a form (www.sophiethomas.love/application) to detail their circumstance to aid us in being able to assist them with a personalised service. This latter form is also linked to this domain but is provided by a third party form service (Wufoo). Both ScheduleOnce and Wufoo are, to our knowledge, professional and aligned with legal data protection. If you wish to understand how they hold your data on their side, please contact them directly. We may also reach out via email or phone (usually a text or WhatsApp message), in some instances e.g. if the form has not been fully completed or to direct the booker of the call to a relevant website page so that they can prepare for their call or to check-in after the call.

On both the aforementioned forms; the prospective clients were asked to provide their name, email address and phone number and their personal circumstances relating to the services we offer so that we are able to serve them. On the Wufoo form, personalised data is requested including: what they have been experiencing with regards to the services we provide, what they are hoping to achieve from coaching sessions/their future, and their level of commitment to showing up for themselves. This data is provided by the prospective client on a consensual basis. We reserve the right to cancel bookings that appear to be scams, from those who do not appear to be the right fit for the programme, and by those who are not financially aligned as this is a premium service (in which case we may offer free/more affordable resources instead as an act of care). It is made clear on the homepage that this is for financially secure women/those willing and able to invest for this premium service as unfortunately we can’t help everyone.

The nature of the clarity call (AKA breakthrough call/enrolment call) is to get to the heart of what is going on for the potential client. By booking and participating in the call, the potential client understands and agrees to explore their challenges and what they are looking to overcome. This is done to make our best assessment that the potential client may be the right for the programme and with the intention to best serve the client’s best interests. The potential client is responsible for how much information they share.

Email List
We have an email mailing list which is held on MailChimp. There are multiple ways that people can join the mailing list including registering for our free online masterclass (via StealthSeminar) and by signing up via our email sign-up area/s on the website (www.sophiethomas.love). In any circumstance we reasonably assume that the audience members have consented to give their data, have given their data of their own accord, and have been privy to GDPR notifications at the sign-up point. We never add people to our mailing list – it is only on an opt-in basis. Audience members can unsubscribe at any time using the unsubscribe option at the bottom of emails or by reaching out to us.