We respect the privacy concerns of users so this document sets out to explain how Sophie Thomas/www.sophiethomas.love collect, use and control data as well as the terms of using the website/services provided. For more information please contact: sophie@sophiethomas.love
Intention
A genuine intention to help people and to contribute to the world in a positive way.
Data You Have Provided
If you get in touch with regards to having a conversation about the services we provide you can do so by submitting the booking form online. The booking software used is Calendly. Sophie respects the personal nature of the services she provides and the confidentiality of those she interacts with therefore the data received goes directly to Sophie and is only visible to Sophie however exceptions apply as detailed on this page. In addition, if you email Sophie directly then you have agreed to enter into a potential conversation and have your email address visible to the recipient.
Holding Data
Under ICO; we are able to keep data indefinitely. We do not guarantee a minimum or maximum amount of time your data is on record with us for.
Protecting Data
We take effort in protecting data. The general photos on the website (unless they include Sophie herself) are library images to protect client/associates confidentiality.
Selling Data
We do not sell data to any third party.
Sharing Data
Data may be shared with:
– Team members who are under contract to only use data for reasonable business purposes (e.g. to serve clients as they have requested or to safeguard Sophie Thomas), and not to disclose data outside of the business
– Legal/police/other authorities where deemed appropriate or required
– Reasonable external sources to request guidance about how to proceed
The Basis We Process Information
Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is: Your consent. You are able to remove your consent at any time*. You can do this by contacting: sophie@sophiethomas.love We have 28 days to delete your data. We delete/dispose of your data by permanently removing it from pertaining systems. Exemptions include if there was police/legal assistance involved if the user has in any way harassed Sophie Thomas, her team or anyone/anything related to her personal or professional life.
Disclosing Data for Legal Purposes
*The Company may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the Company’s rights or property, other users of the Sites, or anyone else that could be harmed by such activities. For example, if there has been any communication/s from the public/user/prospective client/client that is/are deemed inappropriate, harassing, threatening or in any other regard unsolicited we may share personal data with reasonable authorities such as legal support, the police and any other reasonable authority or service provider.
Client Information
Those who become paying clients complete a personalised contract which details the agreement. The contract is signed by the client to agree and this is a confidential activity. Exemptions to confidentiality would be with regards to professional/legal assistance or obligations if deemed required.
Restrictions
We only work with adults. If you are under the age of 18 we request that you do not provide your details. This is to protect young people. Any data that is provided by someone we deem to be under the age of 18 will be deleted. We are not however responsible for monitoring this.
Cookies
A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g. a computer or smartphone) when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions. We collect cookies for the purpose of improving our service. We have an automatic pop-up on our website that informs users of this and they have the option to accept or not. This is a WordPress site and the cookie pop-up and management is provided by WordPress. Wordpress is to our knowledge, professional and aligned with legal data protection. If you wish to understand how they hold your data on their side, please contact them directly.
Your Acceptance of These Terms: By using the website and related services, you accept the policies and restrictions set forth in this Privacy Policy and Terms and Conditions. If you do not agree to this policy, please do not use the website/our services. This Privacy Policy and Terms and Conditions may be revised from time to time by updating this posting. Our other pages and online programmes may be updated also with the intention of providing Clients with the best content. You are bound by any such revisions. You should therefore periodically visit this page to review the current Privacy Policy and Terms and Conditions to which you are bound. Sophie Thomas can not and does not make any guarantees about anyone’s ability to get results from her suggestions, advice or any other offering via this site, other websites, in real life or via any other medium. You alone are responsible and accountable for your decisions, actions and results in life, and by your use of this website or our services you agree not to attempt to hold us liable for your decisions, actions or results, at any time, under any circumstance.
Security: Security for all personally identifiable information is extremely important to us. Unfortunately, no data transmission over the internet/phone can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit via the internet/phone or any other medium. By transmitting any such information to us in any way, you accept that you do so at your own risk.
Complimentary Clarity Call
We may offer a complimentary call for those who were genuinely interested in, and may be the right fit for our services. Users may apply for a call but a call is not guaranteed, especially if they do not meet the criteria (for example, their challenge must be aligned with the solutions we aim to provide and they are financially secure enough to invest in the solutions offered. Alternative resources or solutions may be offered to those who do not align with the main programme). We may also reach out via email or phone (usually a text or WhatsApp message) for example to confirm a call or give next steps.
We reserve the right to cancel bookings that appear to be scams, from those who do not appear to be the right fit for the programme, and by those who are not financially aligned as this is a premium service (in which case we may offer free/more affordable resources instead as an act of care). It is made clear on the website that this is for financially secure people/those willing and able to invest for this premium service as unfortunately we can’t help everyone.
The nature of the clarity call (AKA breakthrough call/enrolment call) is to get to the heart of what is going on for the potential client. By booking and participating in the call, the potential client understands and agrees to explore their challenges and opportunities. This is done to make our best assessment that the potential client may be the right for our services and with the intention to best serve the client’s best interests. The potential client is responsible for how much information they share. The call is confidential however exemptions as listed above apply, for example if legal protection is required.
Email List
We have an email mailing list which is held on MailChimp. There have been/are multiple ways that people can join the mailing list. In any circumstance we reasonably assume that the audience members have consented to give their data and have given their data of their own accord. We never add people to our mailing list – it is only on an opt-in basis. Audience members can unsubscribe at any time using the unsubscribe option at the bottom of emails or by reaching out to us.