For more information please contact: firstname.lastname@example.org
We exist with the genuine intention to help people and to serve the world in a positive way.
Ways We Collect Data:
Clarity Call Application Forms
We offer a complimentary call for those who are genuinely interested in our services and are the right fit for the programme – users may apply for the call but a call is not guaranteed, especially if they do not meet the criteria (for example, their challenge must be aligned with the solution we aim to provide and they are financially secure enough to invest in a high ticket product. Alternative resources or solutions may be offered to those who do not align with the main programme). Currently this is booked by the prospective client via www.sophiethomas.love/apply Whilst it is linked to our domain (www.sophiethomas.love) the form is provided by a third party scheduling service (ScheduleOnce). In addition the prospective client is requested to fill out a form (www.sophiethomas.love/application) to detail their circumstance to aid us in being able to assist them with a personalised service. This latter form is also linked to this domain but is provided by a third party form service (Wufoo). Both ScheduleOnce and Wufoo are, to our knowledge, professional and aligned with legal data protection. If you wish to understand how they hold your data on their side, please contact them directly. We may also reach out via email or phone (usually a text or WhatsApp message), in some instances e.g. if the form has not been fully completed or to direct the booker of the call to a relevant website page so that they can prepare for their call.
On both the aforementioned forms; the prospective clients are asked to provide their name, email address and phone number so that we are able to serve them. On the Wufoo form, personalised data is requested including: what they have been experiencing with regards to their love life and any other related aspect to the services we provide, what they are hoping to achieve from coaching sessions/their future, and their level of commitment to showing up for themselves. This data is provided by the prospective client on a consensual basis. We reserve the right to cancel bookings that appear to be scams, from those who do not appear to be the right fit for the programme (e.g. we only work with women and sometimes only those in the UK), and by those who are not financially aligned as this is a premium service (in which case we may offer free/more affordable resources instead as an act of care). It is made clear on the homepage that this is for financially secure women/those willing and able to invest a significant amount of money for this premium service as unfortunately we can’t help everyone.
The nature of the clarity (AKA breakthrough call) is to get to the heart and truth of what is going on for the potential client so that they can move forwards. By booking and participating in the call, the potential client understands and agrees to explore that which has been causing them pain. This is done to ensure that the potential client is the right for the programme and with the intention to best serve the client’s best interests. The potential client is responsible for how much information they share.
We have an email mailing list which is held on MailChimp. There are multiple ways that people can join the mailing list including registering for our free online masterclass (via StealthSeminar) and by signing up via our email sign-up area/s on the website (www.sophiethomas.love). In any circumstance we reasonably assume that the audience members have consented to give their data, have given their data of their own accord, and have been privy to GDPR notifications at the sign-up point. We never add people to our mailing list – it is only on an opt-in basis. Audience members can unsubscribe at any time using the unsubscribe option at the bottom of emails.
Those who become paying clients complete a personalised contract which details the data agreement. The contract is signed by the client to agree and this is a separate and confidential activity.
We use audio recordings to document clarity calls/some meetings/training/programme modules and other reasonable/related communications. We notify the prospective client/client towards the beginning of the call that we do this. We record calls so that we have their notes on record, and are protected in terms of holding evidence for any advice given and also to protect the prospective client/client. If they do not allow for recording we would generally terminate the call.
How We Manage Data:
Under ICO; we are able to keep data indefinitely. We do not guarantee a minimum or maximum amount of time your data is on record with us for.
We take effort in protecting data including strict staff contracts, using professional services such as those listed here, and password systems.
We do not sell data to any third party.
Data is only shared with team members who are under contract to only use data for reasonable business purposes (i.e. to serve clients as they have requested), and not to disclose data outside of the business.
The Basis We Process Information
Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is: Your consent. You are able to remove your consent at any time*. You can do this by contacting: email@example.com We have 28 days to delete your data. We delete/dispose of your data by permanently removing it from pertaining systems.
Disclosing Data for Legal Purposes
*The Company may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the Company’s rights or property, other users of the Sites, or anyone else that could be harmed by such activities. For example, if there has been any communication/s from the prospective client/client that is/are deemed inappropriate, harassing, threatening or in any other regard unsolicited we may share personal data with reasonable authorities such as legal support, the police and any other reasonable authority or service provider.
We are a service provider for adult females. If you are under the age of 18 we request that you do not provide your details. This is to protect young people. Any data that is provided by someone we deem to be under the age of 18 will be deleted. We are not however responsible for monitoring this.
A cookie is a small text file that is downloaded onto ‘terminal equipment’ (eg a computer or smartphone) when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions. We collect cookies for the purpose of improving our service. We have an automatic pop-up on our website that informs users of this and they have the option to accept or not. This is a WordPress site and the cookie pop-up and management is provided by WordPress.
Security: Security for all personally identifiable information is extremely important to us. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit via the internet. By transmitting any such information to us in any way, you accept that you do so at your own risk.